Return Policy

Last Updated: January 2025

At KS SCRL, we are committed to ensuring your complete satisfaction with our marine systems and products. This Return Policy outlines the terms and conditions for returning products purchased from our website or directly from our company.

1. Return Period

1.1 Consumer Customers (B2C)

In accordance with EU Consumer Rights Directive (2011/83/EU) and Italian Legislative Decree 206/2005 (Consumer Code), consumers have the right to withdraw from a purchase within 14 calendar days from the date of receipt of the goods, without giving any reason.

1.2 Business Customers (B2B)

For business-to-business transactions, returns are evaluated on a case-by-case basis. Please contact our sales team to discuss return options for commercial purchases.

2. Right of Withdrawal (for Consumers)

2.1 How to Exercise Your Right

To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to:

Ks Scrl

Email: info@ktosupply.com

Certified Email (PEC): ks@pec.ktosupply.com

Phone: +390108681941

Address:
via Girdano Bruno 58R
16147 – Genova
Italy

You may use the withdrawal form provided at the end of this policy, but it is not mandatory.

2.2 Withdrawal Period

The 14-day withdrawal period starts:

For goods: From the day you (or a third party indicated by you) physically receive the goods
For multiple goods ordered in one order but delivered separately: From the day you receive the last item
For goods delivered in multiple lots: From the day you receive the last lot or piece

2.3 Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including delivery costs (except for supplementary costs resulting from your choice of delivery method other than the standard delivery we offer), without undue delay and in any event not later than 14 days from the day we receive the returned goods or you provide evidence of having sent back the goods, whichever is earliest.

3. Conditions for Returns

To be eligible for a return, products must meet the following conditions:

3.1 Product Condition

Products must be unused, undamaged, and in original condition
Products must be in their original packaging with all accessories, manuals, and documentation
Products must include all original tags and labels
Products must not show signs of installation, modification, or use

3.2 Custom or Made-to-Order Products

Custom-manufactured, specially ordered, or made-to-specification products cannot be returned unless they are defective or damaged upon arrival.

3.3 Excluded Products

The following products are not eligible for return unless defective:

Products that have been installed or used
Products with broken seals or tampered packaging (for safety or hygiene reasons)
Custom-designed or specially manufactured systems
Digital products or software (if applicable)
Goods that deteriorate rapidly or have a limited shelf life
Spare parts ordered specifically for your system

4. Return Procedure

Step 1: Contact Us

Before returning any product, you must contact us at [returns@yourdomain.com] or [+39 Your Phone Number] to:

Inform us of your intention to return the product
Provide your order number and details of the product(s) to be returned
Receive a Return Authorization Number (RMA)

Important: Returns without a valid RMA number will not be accepted.

Step 2: Package the Product

Carefully pack the product in its original packaging
Include all accessories, manuals, cables, and documentation
Include a copy of the original invoice or receipt
Write the RMA number clearly on the outside of the package

Step 3: Ship the Product

Send the package to the address provided in your RMA confirmation
We recommend using a tracked shipping service
Keep your shipping receipt as proof of return

Return Address:
[Your Company Name]
Returns Department – RMA #[Number]
[Street Address]
[Postal Code] [City]
Italy

Step 4: Inspection

Once we receive your return, we will inspect the product within 3-5 business days and notify you of the approval or rejection of your refund.

5. Return Shipping Costs

5.1 Consumer Returns (Right of Withdrawal)

You will bear the direct cost of returning the goods unless we have agreed to cover them or failed to inform you that you must bear the return shipping costs.

Estimated return shipping costs: Varies depending on the size and weight of the product. Please contact shipping carriers for quotes.

5.2 Defective or Incorrect Products

If the product is defective, damaged, or incorrect due to our error:

We will cover all return shipping costs
We will arrange collection if necessary
You will receive a full refund or replacement

6. Refunds

6.1 Refund Processing Time

Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund.

If approved, your refund will be processed within 14 days and automatically credited to your original payment method.

6.2 Refund Amount

Full refund: Original product price + standard delivery costs (if applicable)
Deductions: We may deduct an amount if the product’s value has diminished due to handling beyond what is necessary to establish its nature, characteristics, and functioning
Original shipping costs: Refunded only if the return is due to our error (defective/incorrect product)

6.3 Delayed Refunds

If you haven’t received your refund within the specified timeframe:

Check your bank account again
Contact your credit card company (processing may take time)
Contact your bank (processing delays may occur)
If you’ve done all of this and still haven’t received your refund, contact us at [returns@yourdomain.com]

7. Exchanges

We only replace products if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [returns@yourdomain.com] and send your item to our return address.

For exchanges to a different product, we recommend processing a return for a refund and placing a new order.

8. Defective or Damaged Products

8.1 Reporting Defects

If you receive a defective or damaged product:

Contact us immediately (within 2 business days of delivery)
Provide photographs of the defect or damage
Provide your order number and product details

8.2 Resolution Options

For defective or damaged products, we will offer:

Free replacement with a new product
Full refund including all shipping costs
Repair service (if applicable and preferable)

We will cover all costs associated with the return and replacement/refund of defective products.

9. Warranty Claims

Our products are covered by a manufacturer’s warranty. For warranty claims:

9.1 Warranty Period

Standard products: [12/24] months from date of purchase
Extended warranty: Available on selected products (if purchased)

9.2 Warranty Coverage

The warranty covers:

Manufacturing defects
Material defects
Workmanship defects

The warranty does not cover:

Normal wear and tear
Damage caused by improper use or installation
Damage caused by unauthorized modifications
Damage caused by accidents or external factors

9.3 How to Make a Warranty Claim

Contact our technical support team at [support@yourdomain.com]
Provide proof of purchase and description of the defect
Follow the instructions provided by our support team

10. Late or Missing Refunds

10.1 Check Your Account

First, check your bank account and credit card statement. Refunds may take a few days to appear.

10.2 Contact Your Financial Institution

Contact your bank or credit card company. It may take some time for the refund to be officially posted.

10.3 Contact Us

If you’ve completed the above steps and still haven’t received your refund, please contact us at [returns@yourdomain.com].

11. Non-Returnable Items

The following items cannot be returned:

Products without original packaging
Products that have been installed or used
Products that show signs of damage caused by the customer
Custom-made or specially ordered products (unless defective)
Products returned without prior authorization (RMA)
Products returned after the 14-day return period (for consumers)

12. Cancellation of Orders

12.1 Before Shipment

You may cancel your order before it has been shipped by contacting us immediately at [orders@yourdomain.com]. If payment has been processed, a full refund will be issued.

12.2 After Shipment

Once an order has been shipped, you may refuse delivery or follow the standard return procedure outlined in this policy.

12.3 Custom Orders

Orders for custom-manufactured products cannot be cancelled once production has begun.

13. International Returns

For orders shipped outside Italy/EU:

Return shipping costs are the customer’s responsibility
Customs duties and import taxes are non-refundable
Products must be returned within the applicable return period
Contact us before returning international orders for specific instructions

14. Force Majeure

We shall not be liable for any failure to perform our obligations under this Return Policy if such failure is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, or government restrictions.

15. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. The “Last Updated” date at the top of this policy indicates when it was last revised.

Your continued use of our services after any changes constitutes acceptance of the new Return Policy.

16. Applicable Law

This Return Policy is governed by Italian law and EU consumer protection regulations, including:

EU Consumer Rights Directive 2011/83/EU
Italian Consumer Code (Legislative Decree 206/2005)
Italian Civil Code

17. Contact Information

For questions about returns, refunds, or this Return Policy, please contact us:

Ks Scrl

Email: info@ktosupply.com

Certified Email (PEC): ks@pec.ktosupply.com

Phone: +390108681941

Address:
Via Rebba50
15076 Ovada (AL)

Italy

Business Hours:
Monday – Friday: [9:00 AM – 5:00 PM] CET
Saturday – Sunday: Closed

Withdrawal Form Template

If you wish to withdraw from the contract, please complete and return this form:

Ks Scrl

Email: info@ktosupply.com

Certified Email (PEC): ks@pec.ktosupply.com

Phone: +390108681941

Address:
via Girdano Bruno 58R
16147 – Genova
Italy

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ():

Order Number: ___________________________

Product Name/Description: ___________________________

Date of Order: ___________________________

Date of Receipt: ___________________________

Customer Name: ___________________________

Customer Address: ___________________________

Customer Email: ___________________________

Customer Phone: ___________________________

Customer Signature (only if this form is sent on paper): ___________________________

Date: ___________________________

(*) Delete as appropriate

Thank you for choosing [Your Company Name]. We value your business and are committed to your satisfaction.